The calls your staff doesn’t have
time to make

Rivvi follows up with specialty offices on referrals, reaches patients for the outreach that
piles up, and only loops in your team when it’s genuinely needed.

HIPAA-compliant infrastructure

Sample call transcript:

Rivvi:	“Hi, this is a call from Dr. Alvarez’s office about your cardiology referral. Is now an okay time?”
Patient:	“Oh — yes. I hadn’t gotten around to scheduling it.”
Rivvi:	“No problem. I can find you an appointment now — mornings or afternoons work better?”

Listen to a real call

Tell us a little about your practice and our team will reach out to set up a walkthrough.

2M+

Patient interactions processed

Days

To go live, not months

No EHR

Integration required to start

24/7

Real conversations, not robocalls

For primary care

Know what happened after the handoff

Once a patient leaves with a referral, most practices are in the dark. Rivvi calls
the specialty office so you don’t have to.

Referral follow-up and status close-out

Confirming the specialty office received it, and bringing the notes back.

Medication adherence

Reaching patients before a missed refill turns into a bigger gap.

Care Outreach

Getting patients back on the calendar for visits that quietly fall off.

Closes the loop Program Enrollment

Enrolling patients in Chronic Care Management, Advanced Primary Care Management, and Remote Patient Monitoring programs.

Referrals have always been a black hole. You send a
patient out and just hope someone follows up. I liked that
Rivvi actually closes that loop, it calls the specialist’s
office and gets us an answer instead of leaving our staff to chase it down.

— Curtis Gattis, Co-Founder & CEO, LeadingReach

How it works

There are several use cases:

The primary is Referral management —Making sure a referral doesn’t just go out, but actually gets scheduled and reported back.
Medication adherence — Reaching patients before a missed refill turns into a bigger gap.
Care-gap & Annual Wellness Visit outreach — Getting patients back on the calendar for visits that quietly fall off.
Chronic Care Management, Advanced Primary Care Management & Remote Patient Monitoring enrollment — Getting patients enrolled in the programs they already qualify for.