Insights
What we’re learning.
What it means for you.
Referral management is changing fast. Here’s what the data, the research, and
the practices on our network are telling us about what works — and what doesn’t.
LeadingReach Is Ready.
So Is the Network.
Published on June 18, 2026
LeadingReach Launches LeadingReach 2.0 and Announces the Acquisition of iNaira Healthcare Technologies…
Latest Content
Faxed and Forgotten: The Referral Visibility Gap
A patient’s visit ends with a plan to see a specialist. Your team selects a receiving provider, builds the packet, and sends the fax. Then the referral leaves the building, and so does your view of it.
Features Get Copied. Networks Take Years
I once watched a referral coordinator work through a stack of 200 faxes. She keyed demographics into the EHR by hand. She called the same practice three times for a chart note that should have come with the order. She was good at her job. The job was the problem.
Orthopaedic Associates
Orthopaedic Associates runs seven locations and five subspecialties on eClinicalWorks (eCW). About 400 insurance referrals arrive each month, almost all by fax.
Training Wheels ABA
The mission at Training Wheels ABA comes straight from Shyla Gonzalez, Physician Relations Manager: "At Training Wheels ABA, we do not take the training wheels off—we help families keep moving forward."
LeadingReach Becomes an athenahealth Solution Partner, now available in the athenahealth Marketplace
AUSTIN, Texas — September 22, 2026 — LeadingReach today announced it has joined athenahealth’s Partner Community as a Solution Partner. Its Digital Referral Network is now available in the athenahealth Marketplace, providing access to athenahealth’s growing network of healthcare providers. The new integration enables practices to close the loop on referrals directly inside their existing
What Is Fax Automation, Really?
Fax automation gets used as a catch-all term, and that’s part of the confusion. Some vendors mean scanning a document into a PDF. Others mean pulling data off a page and typing it in for you. In referral management, the difference matters a lot, because one version saves your team a few clicks and the
Pioneer Physicians Network
The Challenge: Fax-based referrals, no visibility—and no reliable way to catch what fell through Pioneer Physicians Network had built something rare in Northeast Ohio: an independent primary care network with 109 providers across 18 locations, connected to 270 specialist organizations and 1,900 specialty providers. The clinical reputation was strong. The referral infrastructure was not. For
Meet Rivvi: AI-Powered Calling, Built for Primary Care
We told you our first formal Partner Program announcement was coming this August, and that it would bring AI-powered follow-up outreach to primary care. This is it: Rivvi. If you run a practice, you already know the problem. A referral goes out and nobody hears back on whether the specialist picked it up or the
The Network Gets Smarter When We Build It Together
LeadingReach has spent 12 years connecting healthcare organizations into the largest referral Network in the industry. Today, we’re announcing the LeadingReach Partner Program. It’s how we keep making that Network worth more to everyone on it. A network only stays valuable if it keeps growing and getting better over time. Ours grows every time a
Enhanced Healthcare Partners Announced Its Growth Investment in LeadingReach
Read the full release below. NEW YORK, NY, July 7, 2026 — Enhanced Healthcare Partners (EHP), a private equity firm focused on investing in middle-market businesses in the healthcare sector, is pleased to announce its growth investment in LeadingReach, the verified network connecting healthcare providers and organizations at scale. As value-based care now governs nearly
LeadingReach Is Ready. So Is the Network.
LeadingReach Launches LeadingReach 2.0 and Announces the Acquisition of iNaira Healthcare Technologies AUSTIN, Texas, June 18, 2026 — Value-based care now governs nearly half of all U.S. healthcare payments, and the pressure on healthcare organizations to coordinate care efficiently, close referral loops, and prove their networks are working has never been greater. LeadingReach has spent
Fort Worth Oral Surgery
Fort Worth Oral Surgery Bringing the Whole Referral Community Along How Fort Worth Oral Surgery traded fax-and-phone friction for one secure channel its referring partners actually asked for. The Challenge: a single busy fax line standing between patients and care For a practice that is almost entirely referral-based, the referral process is the business. At
Nashville Skin
Nashville Skin One Call Wasn’t Enough How Nashville Skin replaced a best-guess referral process with one built on accountability and tripled its scheduling rate The Challenge: A one-call referral system with no follow-up and no accountability Nashville Skin had built a strong reputation in the Nashville area since 2005. With nationally regarded dermatologists and schedules
What Purpose-Built Referral Management Actually Looks Like
Part 2 of 2: When you stop managing referrals in your EHR and start managing them on an intelligent referral platform built for the job In Part 1, we looked at why referral leakage happens and why it’s so hard to see from inside most practices. Referrals get sent. Then they go quiet. And somewhere
Why Your EHR Isn’t Solving Your Referral Problem
Part 1 of 2: The leakage most specialty practices never see coming We’ve all been that patient. You leave your primary care appointment with a referral and a vague sense of what comes next. Someone is supposed to call you. You wait a few days, then a week. Eventually you either pick up the phone
LeadingReach announces strategic partnership with Medmo to add 15,000+ imaging centers to healthcare’s largest connected referral network
Austin, TX: LeadingReach, healthcare’s largest connected referral network, is excited to announce its partnership with Medmo, a comprehensive medical imaging solution that streamlines the entire imaging order process. The partnership aims to further support value based care models for preventative imaging care and improve patient experiences through modernized processes and concierge level services. Providing quality
RTA: A Metric for Value-Based Care
How a high “Referral-to-Appointment” benefits everyone by scheduling patients and supporting the current and future healthcare ecosystems. About the Author:Curtis Gattis is the CEO and co-founder of LeadingReach. With 20 years of experience conceptualizing new products, bringing them to market and scaling software companies, Gattis brings a unique perspective to the healthcare industry. When speaking with
ChenMed Taps LeadingReach Referral Network to Further Improve Patient Access to High Quality Specialty Providers
ChenMed’s innovative VIP care model now includes access to best-in-class referral management technology and connected referral network of over 40,000 organizations. Austin, TX: LeadingReach, healthcare’s connected referral network, announced today that ChenMed, one of the largest senior-focused primary care providers in the United States, and leading health and well-being company has joined The LeadingReach Network
Prominence Health Plan Leverages LeadingReach for Referral Management and Patient Care Coordination
RENO, NV (Aug. 2, 2023) — Prominence Health Plan is pleased to announce its partnership with LeadingReach, healthcare’s connected referral network and technology platform. By using LeadingReach as the foundation of its referral management efforts, Prominence Health Plan furthers its commitment to connect medical providers, specialists, and care coordinators to deliver high-quality care and improve
Southwestern Health Resources Chooses LeadingReach for Comprehensive Referral Management and Connectivity with North Texas Medical Community
Thousands of providers in North Texas are now connected to the high-performing ACO. LeadingReach, healthcare’s connected referral network, announced today that Southwestern Health Resources (SWHR), has chosen LeadingReach as their referral management platform for sending and receiving referrals. By using LeadingReach as the foundation of their referral management efforts, SWHR furthers their commitment to connect
LeadingReach Introduces Analytics Tool to Help Healthcare Organizations Turn Data Into Actionable Insights for Improved Care Delivery
LeadingReach Analytics unlocks valuable network utilization data that allows organizations to improve patient outcomes, reduce costs, and optimize overall performance AUSTIN, Texas–(BUSINESS WIRE)–LeadingReach, Healthcare’s Connected Network, today announces LeadingReach Analytics, a data visualization tool that unlocks a new set of key care coordination throughput metrics for value based organizations, specialty practices, ancillary services and health systems.
LeadingReach Empowers Central Ohio Primary Care to Bolster Patient Care and Revenues
In a case study with the largest physician owned primary care group in the U.S., LeadingReach showcases how leveraging referral data and analytics amplifies provider and patient outcomes AUSTIN, Texas–(BUSINESS WIRE)–LeadingReach, healthcare’s connected network, today announced the publication of its case study, “Empowerment Through Data: How the Largest Physician Owned Primary Care Group in the
LeadingReach Releases New Case Study Analyzing How Collaborative Care Coordination Addresses Social Determinants of Health Challenges
South Texas Physicians Alliance created a successful disease management program leveraging LeadingReach care coordination technology to connect an expansive network of support for its chronically ill patient populations LeadingReach, Healthcare’s Communication Network, today announced the publication of its case study, “Solving Social Determinants of Health Challenges with Collaborative Care Coordination,” examining how South Texas Physicians
LeadingReach Expands Partnership with agilon health to New Market
LeadingReach’s technology improves communication and care coordination for agilon’s physician partner groups LeadingReach first worked with Central Ohio Primary Care (COPC) in Columbus and has now expanded to include Pioneer Physicians Network in Akron – representing more than 300 independent primary care providers in total. LeadingReach technology already connects thousands of specialty physicians in the
South Texas Physician Alliance Leverages LeadingReach to Connect Large Regional Healthcare Ecosystem
LeadingReach helps bring IPA closer to its goal of community wide care coordination across a vast geographic area to improve patient health outcomes AUSTIN, Texas–(BUSINESS WIRE)–LeadingReach, the nation’s largest healthcare communication network, today announced thatSouth Texas Physicians Alliance (STPA), a large independent physician association in southern Texas, has selected LeadingReach to be the platform of choice
LeadingReach Launches Healthcare’s First Fully Integrated CRM for Physician Liaisons and Marketing Teams
OutReach CRM helps physician liaisons and marketing teams grow referral volume and connect with their provider network using insights from real-time referral data captured in LeadingReach Austin, Texas (March 23, 2021) — LeadingReach, the nation’s largest healthcare communication network, has announced the launch of its newest product, OutReach CRM, the first CRM built exclusively for
LR Storytellers Volume 1: San Antonio Pediatric Development Services
LR Storytellers is a series of reflections from our team behind our customer’s success story. It’s an opportunity for our team to share their own experience with our customers and what it was like bringing them onto the LeadingReach Network. by Clint Smith Co-Founder and Chief Strategy Officer Just over 8 years ago, I started
LeadingReach Launches New Features For Patient Pipeline Management
The newest version of LeadingReach Patient Pipeline Management (PPM) expands on our promise to help bring some of the best functionality from CRM platforms to the healthcare industry. With our latest release, we have introduced new tasking and tagging features designed to help further improve coordination and communication for all LeadingReach users. Using referral-level tasking
LeadingReach Here to Support Healthcare in Response to COVID-19
With the latest developments in the global spread of the novel coronavirus (COVID-19), no one is feeling the burden of this pandemic more than those working in healthcare. We want to take a brief moment to say thank you to all our amazing colleagues in healthcare for their commitment to serving their communities and helping
LeadingReach Expands Leadership Team to Support Unique Approach to Solving Healthcare’s Interoperability Challenge
Engineering, product, business development and marketing executives bring wealth of healthcare and CRM expertise to bolster LeadingReach network growth, support scalability and drive more value for customers Austin, TX, February 5, 2020–LeadingReach, a leading provider of care coordination and healthcare communication technology, today announced five new hires, including four top additions to the executive leadership
How one ACO saved $55 million in 3 years with care coordination tech
The new technology enabled Catalyst Health Network to achieve all of its care management goals and create a fully connected information highway, its president says. Dallas-based Catalyst Health Network is a clinically integrated network of 650 independent primary care providers and 85 care team members spread across 220 office locations. Its goal has always been
LeadingReach Network Achieves Critical Mass; Delivers Innovative Solution for Healthcare Interoperability and Blueprint for Value Based Care
Digital healthcare network enables 17 million digital care communications to date, across more than 27,000 healthcare organizations committed to reducing cost and improving care coordination Austin, TX, November 20, 2019 — With a unique approach to addressing some of healthcare’s biggest challenges, Austin, TX based LeadingReach has built the largest healthcare communication network in the