About Training Wheels ABA
The mission at Training Wheels ABA comes straight from Shyla Gonzalez, Physician Relations Manager: “At Training Wheels ABA, we do not take the training wheels off—we help families keep moving forward.”
That shows up in the therapy itself: one-on-one, BCBA-led, paced to each child, delivered across three Austin-area clinics and in family homes. It shows up just as much in the phone call before therapy ever starts, which is where Shyla spends most of her day. Her job is to make sure that first call turns into a family that feels heard, guided, and never left wondering what happens next.
Doing that consistently, for every family, every time, proved harder than it looked.
“A referral is not just a name on a spreadsheet; it is a family looking for help, guidance, and clear next steps.”
— Shyla Gonzalez, Physician Relations Manager, Training Wheels ABA
The Challenge
ABA has a long road between a referral and a first session: an autism evaluation to confirm, insurance to verify, and a wait until a BCBA has the capacity to take on a new child. Every step on that road is a place a family’s situation can change, and a place they can start to feel forgotten.
Before LeadingReach, Training Wheels tracked referrals across roughly 10 separate spreadsheet tabs, split by location and stage. The team could see who was on the list. What was harder to see was what was actually happening in a family’s life while they waited—and what it cost when that gap went unnoticed too long.
“The true cost is not only the staff time spent manually tracking and reconciling information; it is also the potential loss of a qualified client, a family’s trust, or a referral partner’s confidence.”
— Shyla Gonzalez, Physician Relations Manager, Training Wheels ABA
Solution
Training Wheels ABA went live on LeadingReach Core in April 2026, giving the team one shared view of every family in the referral pipeline.
ABA referrals arrive through multiple channels, including fax, phone calls, and online inquiries. Not every family is ready to onboard right away. Some still need autism testing, insurance verification, documents, have questions or an opening at their preferred location. While CentralReach supports clinical documentation, Core gives the team a way to organize intake and stay in touch with families, even when clinics are full.
Training Wheels ABA customized Core with:
- A workflow that tracks diagnosis, insurance, documentation, and other intake requirements, helping families move forward when an opening becomes available.
- Follow-up tasks for families waiting on evaluations or documents.
- Statuses that show who needs testing, who is ready to onboard, and who needs a follow-up.
- Tags for location, insurance, and age that help the team match families with available openings.
Together, these tools help Training Wheels ABA keep families informed and make each step of intake easier to manage.
“For families and referring providers, that means a more consistent experience, clearer communication, faster status updates, and fewer opportunities for referrals to fall through the cracks.”
— Shyla Gonzalez, Physician Relations Manager, Training Wheels ABA
Results (first five months, April-September 2026)
Training Wheels ABA has been live for under six months, so consider these early numbers from a team still finding its rhythm. The pattern is already clear, and it shows up in the details. During a busy graduation season, tags helped the team match ready families with open slots fast, so seats didn’t sit empty. Response times tell a similar story: online inquiries that once took an hour to hear back now get an answer in as little as 15 minutes.
300+
Referrals received
291+
Families in active
conversation
25
Children onboarded,
typically within 2–3 weeks
100%
Referral response rate,
past 90 days
1 hr → 15 min
Response time on
online inquiries
15+
Referral partners connected
through the Network
“Having better visibility into our intake pipeline has helped us make more informed decisions around staffing, capacity, and where demand is coming from.”
— Shyla Gonzalez, Physician Relations Manager, Training Wheels ABA
What’s Next
In Shyla’s words, “Our goal is to continue improving the family experience from the very first call. That means faster communication, clearer next steps, stronger waitlist management, and better coordination between intake, clinical, operations, and authorization teams.”
As Training Wheels ABA grows, Shyla’s plan hasn’t changed. Keep the family experience at the center, starting with the very first call. What’s different is that her team can now act on that plan directly, instead of hoping nothing slips through a spreadsheet.
Training Wheels ABA is still under six months into its rollout. As referral volume grows and new workflows come online, this is a story worth revisiting.