Industry discussions about interoperability aren’t going to slow down any time soon, especially with HHS’ recently announced and finalized interoperability rules. Interoperability, or the ability of different HIT systems to access and exchange information fluidly, is a crucial component to providing better healthcare, especially as value-based care models continue to take center stage for provider organizations.
When patients transition from their primary care physician (PCP), to a specialist, hospital or rehab facility – their medical records should travel with them, or at the very least, be readily accessible along the way. In today’s world where technology is advanced enough to replace loss of limb or self-drive automobiles, this should be a given, right? But it’s still one of the industry’s biggest challenges – one that will never be solved by EHR giants, open APIs or government policies alone. To truly improve and enable the flow of data and communication in the U.S.healthcare system, we need to complement the HHS’ interoperability framework by overhauling our technological approach entirely.
Community spread of COVID-19 in Texas has made primary care physicians the front lines in the fight against the virus, and North-Texas based Catalyst Health Network is working with Clinical Pathology Laboratories and LeadingReach to make testing efficient, safe, and effective. With a limited number of tests, locations, and protective equipment, providers are having to be absolutely sure patients need to be tested for the virus before sending them to a testing site, as they could be quickly overwhelmed by the public.
The three organizations have created a streamlined referral process for potential COVID-19 patients that will match patients with the most appropriate care setting, considering their insurance, location, and health needs. Catalyst also has a call center where patients can call in to get more information about the virus.
Coordination is key to the online retail industry. From the moment you click “order” on Amazon or Walmart.com, the retailer instantly starts packaging and mailing your item, providing you with each step the package takes until it reaches your doorstep.
The transparent and coordinated efforts taken by online retail companies have revolutionized the way we interact with everyday items. So, why haven’t we applied that same attention to our health?
“Amazon takes better care of our toothbrushes and toilet paper than we do human beings,” Christopher Crow, MD, recently said in a RevCycleIntelligence interview. “We’ve become numb to that even though we are dealing with the most precious things we have in our life, which is each other.”
Curtis Gattis, Co-founder and CEO of LeadingReach discusses the company’s low cost, high-value software solutions that empower healthcare professionals to ensure patients get the right care from the right providers faster, easier, and more cost-effectively than ever before. From the largest health systems to independent offices LeadingReach helps care teams more effectively communicate with each other while monitoring and facilitating care transitions. The company also empowers patients with a better experience and access to happier, healthier lives.
Eliminating the fax machine in healthcare. This is the foundational mission for LeadingReach, and a major issue for all healthcare organizations. The fax machine was patented in 1843 along with the telegraph and yet, it is still the primary method for patient referrals and remains one of the most outdated workflows across any industry. Not only is fax-based communication not fully secure, but it has a high failure rate and ultimately leads to the anemic 50% conversion rate for appointment referrals. It is time for us to choose a better way.
Users on the LeadingReach Network can see upwards of 95% referral to appointment (RTA) conversion rates, and equally important, providers have an open communication channel with anyone on the network which provides 100% accountability for everyone involved.